Privacy Policy

Effective Date: January 9, 2026

Last Updated: January 9, 2026

1. Introduction

Welcome to Rilo (the 'App' or 'Service'). Rilo is a wellness and mindfulness application that helps you practice self-care, connect with others in circles, and enjoy calming content. We respect your privacy and are committed to protecting your personal information and complying with applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register or sign in, we may collect your display name, avatar, and other profile details you choose to provide.
• User Content: Photos, videos, posts, comments, voice messages, and any other content you upload or generate in the App.
• Communication Information: Messages or feedback you send to us, including reports and support requests.
• Preference Settings: Notification preferences, privacy settings, and other configuration choices.

2.2 Information Collected Automatically

• Device Information: Device model, operating system, device identifiers, system language, and time zone.
• Usage Information: Features you use, pages you view, time spent in the App, interactions, crash logs, and performance data.
• Log Information: IP address, access time, App version, and other technical logs generated when you use the Service.

2.3 Information from Third-Party Login Providers

If you choose to sign in using third-party accounts, we may receive limited information as described below in Section 4.

3. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your Rilo account.
• To provide, operate, and improve the App and its features.
• To personalize your experience, such as recommending content and practices.
• To process in-app purchases and maintain your virtual coins or unlocked content.
• To detect, prevent, and address fraud, abuse, or violations of our Terms of Service.
• To provide customer support and respond to your requests.
• To perform data analysis and statistics for service optimization.
• To comply with legal obligations and enforce our legal rights.

4. Sign in with Apple and Google Sign-In

Rilo provides convenient login options through Sign in with Apple and Google Sign-In. The use of these options is voluntary. If you choose not to use them, you may use other login methods if available.

4.1 Sign in with Apple

When you use Sign in with Apple, Apple may share with us:

• A unique, Apple-generated user identifier associated with your Apple ID and this App.
• Your display name (if you allow it).
• Your email address, or a relay email address provided by Apple if you choose to hide your email.

We use this information to create and authenticate your Rilo account, synchronize your profile, and keep you logged in. We do not access your Apple account password.

4.2 Google Sign-In

When you use Google Sign-In, Google may share with us:

• A unique Google account identifier related to your Google account.
• Your name or nickname (if available).
• Your email address.

We use this information only to create and authenticate your Rilo account and manage your login status. We do not access your Google account password.

4.3 How We Handle Third-Party Login Data

• We only store the minimum necessary information (identifier, email, and display name) needed to identify and communicate with you.
• We do not sell your Sign in with Apple or Google Sign-In data to third parties.
• You can revoke access from your Apple ID or Google account settings at any time. However, revoking access may affect your ability to continue using the same Rilo account.

5. In-App Purchases (Apple In-App Purchase)

Rilo may offer in-app purchases processed securely via Apple In-App Purchase (IAP) on the App Store.

5.1 Purchase Processing

• All payments are processed by Apple using your Apple ID account.
• We do not have access to or store your full payment card information.
• Apple is responsible for managing billing, payment authorization, and purchase history.

5.2 Types of Purchases

In Rilo, in-app purchases may include consumable virtual items such as coins that can be used to unlock premium content and features within the App.

5.3 Use of Purchase Information

• We receive confirmation from Apple that a transaction has been completed successfully.
• We may store transaction identifiers, purchase time, and product identifiers to grant or restore purchased items, detect fraud, and provide customer support.
• We do not use your purchase data for targeted advertising outside of the App.

5.4 Refunds

• Refunds for in-app purchases are handled by Apple according to the App Store's refund policy.
• If you wish to request a refund, please submit your request via Apple's official channels (for example, the report-a-problem website or App Store support).
• We cannot process payments or refunds directly.

6. Cookies and Similar Technologies

At this time, Rilo does not use browser cookies within the native App environment. If we later use similar technologies (such as local storage or device identifiers) to enhance your experience, we will update this Policy and, where required, obtain your consent.

7. Data Storage, Security, and Retention

7.1 Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction, including:

• Encryption in transit where appropriate.
• Access controls and permission management for internal systems.
• Regular security reviews and monitoring for abnormal activities.

7.2 Data Retention

• We retain your personal information for as long as necessary to provide the Service and for legitimate business and legal purposes.
• When information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.

8. How We Share Your Information

We do not sell your personal information. We may share your information only in the following situations:

• Service Providers: With carefully selected third-party service providers that support functions such as analytics, error reporting, or cloud storage, under strict confidentiality obligations.
• Legal Requirements: When required by applicable law, regulation, legal process, or governmental request.
• Protection of Rights: When necessary to protect the safety, rights, or property of you, other users, Rilo, or the public.
• Business Transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to this Policy or a successor policy that offers materially similar protections.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to legal and operational limitations.
• The right to restrict or object to certain processing, where provided by law.
• The right to withdraw consent, where we rely on consent for processing.

To exercise these rights, you may contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.

10. Children's Privacy

Rilo is intended for adults and is not directed to children. We do not knowingly collect personal information from children where it is prohibited by law. If we become aware that we have collected personal information from a child contrary to applicable laws, we will take steps to delete such information as soon as reasonably possible.

11. Third-Party Services and Links

The App may contain links to third-party websites, services, or content that are not operated by us. This Privacy Policy does not apply to third-party services. We recommend you review the privacy policies of any third-party services you access.

12. International Data Transfers

Your information may be processed and stored in countries or regions outside of your place of residence. These locations may have different data protection laws. We will take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. When we make material changes, we will update the 'Last Updated' date at the top of this document and, where appropriate, notify you through in-app messages or other communication methods. Your continued use of Rilo after such changes become effective constitutes your acceptance of the updated Policy.